We are new customers currently rolling out ITSM.
We have some old specific use-cases we need to bring with us into ServiceNow without necessarily getting the specific modules yet One of these is a Sustainability Chatbot FAQ style which our ESG staff uses.
Is it possible to have a separate instance of the virtual agent which only answers topics from this certain FAQ KB? Or does this content have to live together with the "IT" chatbot, if so, can we work around so that if launched through a certain URL (parameter) it only chats about this specific topic?
I've heard that there can only be one instance of the agent per SN instance but I believe my use-case is possible since i assume that when having the HR portal for example, that bot would only handle HR related topics?
