How to open virtual agent chat bot automatically when after page loading?

[Community Alums]

We have virtual agent chat in out home page of portal and we want it open/pop up automatically when page loading finishes. It there any way through programming or configuration setting to make it happen?

 What exactly should be the code changes? I f somebody has done it earlier please paste it over here too.

[Amarendra3]

Hi Marks,

It really helped to achieve the desired result. But eve after closing the VA, the area reserved for the VA is unresponsive( any thing that is under the virtual agent iframe area is unclickable).

Any help to overcome this issue.

Thank you in advance.

[Les4]

Hi I have made the changes to the code as directed but for some reason after closing the widget the part where it was open is no longer responsive. and again noticed there is a red dot on the widget and i don't want that. TA

[vijay131]

Hi Mark.

I checked it , there is no such code in the client controller.Below is the code we have in client controller

function detfn($window){
//console.log("username", $window.NOW.user_display_name);
var details=$window.NOW.user_name;
var uuisuserid=$window.NOW.session_id;
var displaynm = $window.NOW.user_display_name;
var uemail = $window.NOW.user_email;
var uavatar = $window.NOW.user_avatar;
var uid = $window.NOW.user_id;
uID(uid);
userAvatar(uavatar);
userEmail(uemail);
userDisplayName(displaynm);
userlang(g_lang);
//console.log("windoes.now is this", $window.NOW.session_id)
userDetailsfn(details);
sessionidfn(uuisuserid);
c.uuemail = $window.NOW.user_email;
//console.log("this is user details", details);
}

[Mark Roethof]

Maybe this helps:
Toggling Virtual Agent chat client (using Agent Chat configuration!), manually, automatically, using...

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Ryax]

Hi Mark,

Thanks for this solution, I just have one question; why did you set the hasUnreadMessages variable to true (line 10)? I found that setting this to true forced the system into thinking there were unread messages and therefore displayed the small red notification icon, I therefore instead set this to false which removed this icon.

Thanks

Rich