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How to open virtual agent chat bot automatically when after page loading?

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We have virtual agent chat in out home page of portal and we want it open/pop up automatically when page loading finishes. It there any way through programming or configuration setting to make it happen?

 What exactly should be the code changes? I f somebody has done it earlier please paste it over here too.

1 ACCEPTED SOLUTION

- Clone the out-of-the-box widget
- Apply the cloned widget to your Service Portal page or header/footer
- Update the Client controller and CSS script like below

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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View solution in original post

33 REPLIES 33

Hi Mark - would request you to share the changes you did in CSS Script to achieve this, appreciate your response.

Perhaps this might help you:
- 2021-02-24 - Article - Toggling Virtual Agent chat client (using Agent Chat configuration!), manually, automatically, using...

 

Kind regards,
Mark

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Thank you so much Mark.

Hi @Mark Roethof 

 

I  have same requirement. Can you please share the code for css and client controller. Images which you attached in post that are not visible.So, please paste the code here it would be great helpful for me.

 

Thank You,

Madhav.

Hi @Mark Roethof 

We are hoping to do the same at our organisation.

I can't see the screenshot in your post.  Would it be possible to share again?

Thanks so much

Tracey