How to open virtual agent chat bot automatically when after page loading?

Community Alums · ‎03-12-2020

We have virtual agent chat in out home page of portal and we want it open/pop up automatically when page loading finishes. It there any way through programming or configuration setting to make it happen?

What exactly should be the code changes? I f somebody has done it earlier please paste it over here too.

Mark Roethof · ‎08-01-2020

- Clone the out-of-the-box widget
- Apply the cloned widget to your Service Portal page or header/footer
- Update the Client controller and CSS script like below

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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View solution in original post

sabreensm · ‎10-04-2021

Hi Lener,

Were you able to find a way to do this via the new Agent Chat ?

Thanks,

Sabreen

Lener Pacania1 · ‎10-04-2021

Hi Sabreen,

The customer I was working with was ok using the legacy VA widget since it wasn't being deprecated in Quebec. -Lener

Eric Merkle · ‎02-01-2023

Hi, new feature launching in Utah to help with Proactive Pop-ups for the VA and web client. more details to come in the community at GA time.

Eric Merkle · ‎03-03-2023

In Utah we are introducing proactive pop-up, so you don't need to pop-up the full web client and create conversations just to make it more visible. The feature is called proactive triggers. Please review the article