how to show major incident count in virtual agent topic script

[Sagar S]

Hi,

We would want to show the major incident count and the link to view them when the user initiates the VA chat, any help in how to update the code in the topics script .

Regards,

Sagar

[Arpan Baishya]

Hi @Sagar S,

You could take a look at the Check IT Ticket Status (Template) topic. There is a script action called 'Check Incidents and Request Items' which can give you an idea of how you could script your logic. You can use the Link component under Bot Response to display a link to the user.

Let me know if this helps you.