Hello everyone, When VA Virtual agent communication is started it shows the greeting message and asks the user to select from "Show Me Everything Button" or Typing a Keyword/Sentence will do the NLU search and shows the results of topics, During th...
Hi! We have successfully connected ServiceNow with Teams, but some topics is presented with different font styles in Teams Portal: Teams: Is it possible to configure font styles for Teams?
what is the table for topics, topic blocks in virtual agent?
My Virtual Agent was working fine, however, all of a sudden it's showing a message java.lang.NullPointerException: Exception in setting last in-progress conversation and java.lang.NullPointerException: Exception in creating session, in logs, and the...
Hi there, Sorry, if this is a basic question, i can't find the answer. I've been configuring the live agent chat and everything seems to work with 1 queue. If i make two queues how does servicenow decide in which queue to route the users to? My "ser...
Hi Experts, Need your guidance on one thing . How to route Virtual agent conversation on portal to Agent Workspace queue rather than Connect queue.. I tried to look into the example of Transfer to HR agent but currently it has script for moving to H...
Hi Guys, Where can I find the Virtual Agent variable values? Example:
I have been looking for best practices on NLU, Intents, utterances. The VA is rather slow when we have the NLU turned on so need to ensure I do not slow it down more. We are using three different modules itsmhrsdprocurement Procurement is the smaller...
I uploaded a png file to our default branding profile - for some reason it is not showing properly and when I removed it, I could see there was a robot type picture with a headset. I can't seem to find a reference to that picture anywhere. Any idea...
Hi, Can anyone please assist me. My Setup: I want the VA to assist the user in completing a Catalog item. I am at the point where I selected a catalog item and now test if the CI is conversational using this boolean value return vaInputs.is_c...
Hi, I am using prebuilt topic "Live Agent Support" to connect to an agent but I keep getting "there are no agents available at this time" message. Here are my current settings on Chat Setup.
I want to restrict the chat history shown on the bot to 2 days instead of the whole history. How to do this?
I am getting an exception while running the Virtual Agent flow. com.glide.cs.qlue.module.runtime.expression.TopicException: Conversation flow potentially looping, exceeded 50 field evaluations: Error occurred when processing message When does this ex...
We are working on using Virtual Agent on our external support site for self help. Using this instruction to make it work.https://docs.servicenow.com/bundle/london-performance-analytics-and-reporting/page/administer/virtual-agent/task/embed-va-standal...
Hi All. I would like to know what kind of configurations we can think of in order to have Virtual Agent answer FAQs. I want VA to automatically answer the user's inquiry by referring the FAQ data. I can think of one approach: to create the "Topic" ...