I can't delete an arrow on Virtual Agent designer

[Leonari]

So, basically my problem is that I can't delete an arrow. It's gray and I can't use or click on it.

pic related

What am I doing wrong here? 

[Mark Roethof]

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Mark Roethof]

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

---

LinkedIn
Community article list

[Mark Roethof]

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

---

LinkedIn
Community article list

[john beck2]

This is a product bug. You can't really do anything about http://cuteplushies.net, better start creating a new flow. Else, make this arrow to null

[Todd Goodhew]

Ran into this problem yesterday.  Glad this was posted in Community as it saved my sanity.

I did find a work around for the problem.  It does work, but use it with caution as my solution does work around the interface and may or may not lead to different problems.  It worked successfully for me.

1. Rename the connnector to be deleted with something easily distinguishable.
2. Go to the table sys_cb_topic
3. Locate the topic with the issue.
4. Either add the field "Graph" to the form or as a column in list view.
5. Retrieve the data from that field.  Its just JSON. Put it into your favorite editor.
6. Search the text for the connector name.
7. Delete that element.
8. Copy and paste the code back into the record in ServiceNow and save it.
9. Now refresh the Designer and open the topic.
10. Viola!!  Fixed!!!

Again, this is not a supported technique.  Use at your own risk and YMMV.

If you do follow this, I recommend first saving an original copy of the code incase the edit goes bad.  its an easy recovery by pasting the original back in.