I can't delete an arrow on Virtual Agent designer

[Leonari]

So, basically my problem is that I can't delete an arrow. It's gray and I can't use or click on it.

pic related

What am I doing wrong here? 

[Mark Roethof]

Starting you Flow all over like sandeep mentioned doesn't make any sense. Go for what Chris mentioned if you are on Orlando. If you are on New York, just adding a transition on the Decision, moving a bit around, and somehow it becomes available again. Really annoying!

Also just tried to reproduce on Orlando, yes to workflow looks odd though it's hard to reproduce 🙂

1) A design with a Transition error

2) Changing the Transition through the Table View (= Orlando)

3) Fixed!

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[john beck2]

This is a product bug. You can't really do anything about http://cuteplushies.net, better start creating a new flow. Else, make this arrow to null

[Todd Goodhew]

Ran into this problem yesterday.  Glad this was posted in Community as it saved my sanity.

I did find a work around for the problem.  It does work, but use it with caution as my solution does work around the interface and may or may not lead to different problems.  It worked successfully for me.

1. Rename the connnector to be deleted with something easily distinguishable.
2. Go to the table sys_cb_topic
3. Locate the topic with the issue.
4. Either add the field "Graph" to the form or as a column in list view.
5. Retrieve the data from that field.  Its just JSON. Put it into your favorite editor.
6. Search the text for the connector name.
7. Delete that element.
8. Copy and paste the code back into the record in ServiceNow and save it.
9. Now refresh the Designer and open the topic.
10. Viola!!  Fixed!!!

Again, this is not a supported technique.  Use at your own risk and YMMV.

If you do follow this, I recommend first saving an original copy of the code incase the edit goes bad.  its an easy recovery by pasting the original back in.

[Chris D]

Nice! Glad you found another approach! Did you try Mark's approach above though? Just switch to table view and delete the "undeletable" extra node there. I've yet to run into a case where this doesn't work and luckily it's a 15 second fix.

[Todd Goodhew]

I hadn't tried Mark's approach as I didn't find this posting until after I tried my approach.  The table view is a better route for sure.