MS Teams integration with ServiceNow
Is there any video series which shows complete end to end Implementation of MS Teams Integration with ServiceNow.Can we Implement in our PDI ?
Forum Posts
Resolved! Chat getting routed to a Queue even when the Agents in the Queue are Offline
Hi, I have a Queue and one Agent in it. When I initiate a chat and if the Agent in the Queue is Offline, the No Agents Available message is not getting displayed. Instead, a work item is getting created and routed to this queue. Since the Agent is Of...
Adapt Dynamic Choice Input in Virtual Agent to show Location field for selection
I want to adapt the Dynamic Choice Input in Virtual Agent. I need the Location Field from the Printers Table 'cmdb_ci_printer' to be shown as reference for dynamic input.End user will choose from the locations available in the table via VA - dynamic ...
Transferência de um bot para um agente virtual
Boa tarde, tudo bem? Me chamo Victor e queria uma ajuda! Estou construindo um agente virtual na plataforma (utilizo a verso Vancouver) e quero verificar se o agente bot consegue transferir o chamado para uma fila específica através de palavras-chave...
Need help for View Knowledge topic in Virtual Agent[VA]
I have a requirement to create a topic: View KB, if user selects that then VA should display the list of KB categories then base on users selection of KB category, VA needs to display the KB article under that category. I have created an SCRIPT INCLU...
Virtual Agent NLU integration Query
In my PDI: 1.I am getting this below error whenever I navigate to nlu workbench->modelSome features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with ...
How to enable Virtual Agent on specific Portal?
I recently inherited a SN instance and I am going to be working on building a Virtual Agent to support IT requests. This instance has an employee portal set up and when I go to it I see the chat icon is already present. When I click the chat icon, a ...
Multiple virtual agents in same instance
I would like to run two virtual agents in same instance and those agents need to run independently and contains same topics it selfiesHow to archive this??
Setting up the field value for cases created via virtual agent?
If a case is created through Virtual agent is not populated as virtual agent in the channel field in case form. It is populated as WEB in case form. Please help me to fix this..
Resolved! Chat Satisfaction survey - why can't we use templates?
Hey all, I am trying to add a chat satisfaction survey for Virtual Agent. The customer should be able to select from two options on one question like: Overall Satisfaction with this chat session? Great (thumbs up emoji) Not great (thumbs down emoji)...
The chat header logo and chat header is not showing up on the Virtual Agent?
On the VA on the portal, the live profile picture is showing up on both the chat header and chatbot, even though they are both different images, also the chat header words are not displaying on the VA. Also on the "sp_agent_chat_config.do" I made sur...
How to remove the error message on virtual agent
Hi Team, How to remove the error message on virtual agent "I'm having technical issues and won't be able to continue this conversation." I am using Request catalog item, all working good but last dialog box "Alright, I am all set. Do you want me to s...
Resolved! Catalog Client Script
Happy Christmas ServiceNow Community Can anyone point out where I am going wrong with this catalog client script:- function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } ...
Unable to get exact search results in VA
Please let me know how can we configure ai search results when user searches with non-existing data in our system
VA and MS Teams integration
We have implemented the VA and MS Teams integration and enabled ESC portal under Your Hub Tab inside MS Teams. We are trying to implement that when a user clicks on "View Details" button on approval card which redirects to /sp portal outside of MS Te...