I am trying to set a schedule of when the Live Agent transfer option would be available from Virtual Agent. If we want the 8-5 M-F excluding holidays schedule to be applied, how do I make that happen? I can see how to apply a schedule, but on the ...
I've been asked to show on virtual agent any known/planned outages. It returns a very bland list, without any stlying - and it just looks out of place.Options:1- Use text bot response, which gives some ability but then the styled list is not dynamic ...
Hi, I'm trying to figure out a way to customize the behavior of "No Agent Available" so that we can include a card to one of our catalog items, or at the very least embed a link to it. I tried adding the link to the message in the conversational inte...
Creating a Chrome app/shortcut will allow you to pin Virtual Agent to your start menu or taskbar, allowing for a one-click solution to go directly to Virtual Agent/Agent Chat. In chrome go to: "yourinstance.service-now.com/$sn-va-web-client-app.do". ...
Hello All, I have a VA flow for Case creation, It is creating a case but when records got created it is not showing the Record which is created.I have used Card Response utility for record to be dispalyed. Above card response is configured to dispal...
Hi, All! I'm developing Virtual Agent and I have a question.Are there any table of Components in Virtual Agent Designer (e.g. Node name)?I want to check components I've made as a list like topic [sys_cs_topic]. Is it possible? Does anyone have some ...
Hi ,Can Someone Help me for solutioning the below Problem Statement .Problem Statement :How to route the Live Agents to the respective group only .We have two portals .I created Live Agent for two portals A ,B . For each portal , I created queue , gr...
Hi, It is worth starting off by saying I'm new to VA - I'm trying to understand where "getGreetingMessage" is defined in the below script from the OOB personalized greetings message. As I understand it "getGreetingMessage" must be defined somewhere a...
I'm developing ServiceNow Virtual Agent (VA). I'd like to add VA launcher to ServiceNow Forms windows or 3rd-party websites like SharePoint Online, not ServiceNow portal sites like Service Portal (sp) or Employee Center (esc). Have anyone ever achiev...
We have two SR forms that reference VPN. Vendor VPN Access Request and Extranet b2b VPN Remote VPN When a user enters in the word VPN through the NLU the return result will always bring up Extranet b2b VPN instead of Vendor VPN Access, even though ...
Hi, I am trying to reuse the Request Catalog item block in our environment but with no luck. Its always returning va_support: false I have read the ServiceNow product documentations for this topic blocks and even made sure the service catalog propert...
Submit a Service request topic is deprecated, do we have any other oob topic that handles catalog request submission. I have made a copy of oob and using in agent chat but would like to know why it's deprecated and if there is any alternative ? @Will...
Hii, Virtual Agent topics are published but on portal it is showing "topics not yet created". in Utah. I republished all topics and after that on portal for some users topics are visible but for some users it is still showing "no topics". Looking...
Hello everyone,So my question is how can I delete record(s) with virtual agent using a topic.I did a try with a script action using a simple script with glideRecord and deleteRecord and in the conversation, it says that the record was deleted . But ...
I was wondering if anyone knew a way to get a Virtual Agent Service Portal Widget to popup with a text message like "How can I help you?". This way we can make the virtual agent widget more visible to users.
