Good dayI'm trying to add an intent to one of the ITSM NLU for Virtual Agent models. I'm seeing the message:This is read-only based on protection policy.I have the admin and nlu_admin role. Is there some setting that is required for the NLU Intent to...
I am running into an error with my virtual agent error handling message. The error message is conditionally appearing based on what you enter. For example, if I ask it to "cook dinner," it will reply with the error handling message. If I ask it to "m...
We are using a third party for call/chat handling so the agent status's never change in AWA and that caused me some issues attempting to transfer to a live agent. I in turn created a on update business rule on the awa_agent_presence table to keep the...
Dear all, I wonder the difference between AI search (fallback) and Contextual search (fallback)? I found them in the topic list, but I don't know when to use which one and how to use AI search (fallback)? Thanks a lot.
Hi,I am trying to solve the micro-certification task in Virtual Agent. The task says: Train the NLU model• *Train the CD Self Service NLU model• After the model is trained, test the model by entering test phrases. If the prediction results return a l...
Hi All,I'm having an issue to separate out VA closing chat vs LiveAgent chat closing. Currently, i tried to create a closing setuptopic which Split the decision using an if statement with vaSystem.didConnectToLiveAgent(). If the user connected with a...
Hello I am interested in how to create a after hour queue for live agents. Using Topic Blocks with context application variables to route to queues. For example: 1. In a flow screenshotted above, we have configured routing to a country specific ...
On the greetings topic I created a script variable in order to check our KB for any open Promo/Outage Messages. This could be repurposed to any other item such as incidents or changes. (function execute() { var count = new GlideAggregate('kb_kno...
Can someone tell me how should I get my service portal name from servicenow virtual agent?I 'm planning to setup AI functionality for virtual agent.In the step - 'Add bot to your portal', I couldnot find the portal name.(conversational interfaces->ho...
Dear all, I am working on Virtual Agent API (sn_va_as_service), I am following this video. I don't know how to configure JSON (requestID, enterpriseID, clientMessageID etc.), For example in the tutorial: If I want to talk to Virtual Agent on esc...
Hi, I would like to know the below queries. 1. How does AI search works at backend in virtual agent chatbot ? 2. How does contextual search works at backend in virtual agent chatbot? 3. what is the difference between AI search and contextual search i...
Hello All, I have my intent and entity defined in servicenow dev environment. Now i want to move entire nlu model to uat, but when it tried exporting to csv from dev and importing that in uat, i got only intents and did not get associated entities to...
I've run into something odd. I just updated the version of Employee Center to 29.0.2 in our DEV and TEST environments. In the TEST environment, since the update, we now have 2 icons for virtual agent This isn't happening in DEV, which is odd. I ...
Hello all. I am trying to set up a Virtual Agent on my PDI and am running into issues with getting NLU to play nice. I chose the topic from the dropdown list and I get this message saying the phrase isn't tied to the correct intent. However, I can fi...
