Unable to get exact search results in VA
Please let me know how can we configure ai search results when user searches with non-existing data in our system
Forum Posts
VA and MS Teams integration
We have implemented the VA and MS Teams integration and enabled ESC portal under Your Hub Tab inside MS Teams. We are trying to implement that when a user clicks on "View Details" button on approval card which redirects to /sp portal outside of MS Te...
How to get whatsapp conversation into the servicenow virtual agent
HI,i have build a twilio spoke and can able to configure that in servicenow.but how can i configure virtual agent to get that conversation
Surfacing Quick Link Results with AI Search in the Virtual Agent
Hello all,As the title says, I am attempting to surface quick link results within the virtual agent, but it is not working. The client I am working for already has a search profile for quick links that they use in their portal's search bar search app...
Turn off Translation on the Virtual Agent only.
Is there a way that Translation can be disabled for the Virtual Agent, without affecting other parts of the platform?I have a customer that has very minimal translation on their platform, however with no budget for translation within Virtual Agent, a...
How do we decide in which scope the interactions are getting created?
Hi All, Help needed- how do we decide in which scope the interactions are getting created? Also all my Queues are in ECC scope but some interactions are still created in global scope. Thanks for the help in advance,Anu
User input without "prompt" in Virtual Agent
Hello, I am working on allowing user input again after responding a message. But I tried many ways (return false/''/undefined on prompt of User Input) to not show the prompt. Do we have any suggestion in hidding this prompt?
Unable to sync Vocabulary Sources @personName
Unable to sync Vocabulary Sources @personName. showing error ERR058: Failed to submit training job - reason: There is a configuration or network error. Please contact your system administrator for help or try again. #NLU #VirtualAgent
Virtual Agent Landing Page Problem
In my Virtual Agent landing page there seems a problem My virtual agent landing page should like this For me it is working as expected, but for all the other users it is showing something like this There is no role related issues also topics is ava...
Virtual Agent knowledge is not working
Whenever I attempt to search within the Virtual Agent for a knowledge article or input the article's name, it doesn't display the expected results. Instead, it shows something unrelated. I've been trying to locate the "search knowledge base" Topic, b...
How to apply Condition field on Custom Greeting and Setup
Hi all, Anyone been working on the new "Custom Greetings and Setup" yet with Quebec? Just wondering if anyone has gotten this working correctly. What I'm encountering now, is when I setup a new Custom Greetings and Setup record, it's always being use...
Any idea why I seem unable to adjust VA branding?
Hi, would anyone might have some insight into why I seem to be getting greyed out fields when trying to adjust the branding for VA? We're on Vancouver, and I don't seem to have this issue in prod - but on our dev instance, (where I appear to have the...
Resolved! Role required to see Transcripts within the Virtual Agent Dashboard Conversations section?
Hello!We recently launch HR SD Virtual Agent and just started using the Virtual Agent Dashboard now that data is being populated. We noticed that the Transcript section of the Conversation record has this message: "No messages to show for this conver...
Can Virtual Agent open automatically rather than clicking the bot icon
We've have recently implemented Virtual Agent on our Production instance. Feedback from users is that they would like the Virtual Agent to automatically open when accessing the Service Portal rather than clicking the tile.Does anyone know if this is ...
Resolved! What plugin do I have to install to get the Search knowledge base topic for the Virtual Agent?
As per the Subject I am searching for the plugin for the search knowledge base topic for the virtual agent.I hope you can help me. Thank you for your help
