Hi all, Anyone been working on the new "Custom Greetings and Setup" yet with Quebec? Just wondering if anyone has gotten this working correctly. What I'm encountering now, is when I setup a new Custom Greetings and Setup record, it's always being use...
Hi, would anyone might have some insight into why I seem to be getting greyed out fields when trying to adjust the branding for VA? We're on Vancouver, and I don't seem to have this issue in prod - but on our dev instance, (where I appear to have the...
Hello!We recently launch HR SD Virtual Agent and just started using the Virtual Agent Dashboard now that data is being populated. We noticed that the Transcript section of the Conversation record has this message: "No messages to show for this conver...
We've have recently implemented Virtual Agent on our Production instance. Feedback from users is that they would like the Virtual Agent to automatically open when accessing the Service Portal rather than clicking the tile.Does anyone know if this is ...
As per the Subject I am searching for the plugin for the search knowledge base topic for the virtual agent.I hope you can help me. Thank you for your help
I have created my custom greeting set up topic which is already publish but unable to set setup topic to Greetings.I don't know why it is?Please help me to resolve my issue?Thanks
When I was watching this video. It shows auto suggestions for topics when they are typing in the chat client but don't see it in my environment. Is this a setting?https://youtu.be/jnDZ7FWwvvE?si=Hj4dQ5sKa4Bazjc2&t=121
Hi Guys, I'm with a problem with Virtual Agent, i need to call a URL in new tab of some catalog item after some action in Virtual Agent, i used action script, which is server side, but with gs.setRedirect(url) don't get success, also i try using a ht...
Hello All We had upgraded our instance from Tokyo to Utah. From then virtual agent is not working as expected and all topics are active and published . When I try to test I'm getting technical issue. Cannot perform preview run for debugging or didn...
Hello guys, In our organization, we have a lot of different chat queues (using Connect chat) each chat queue is responsible for a different territory. Is there a way to customize the option in the menu on the chat window to change the chat queue base...
Hi,I have a strange issue where I am unable to publish a NLU model. I have trained it several times and also tested it with different utterances but the 'Publish' is disabled. It looks like a defect. Any idea what the problem might be?Regards,Ayman
We have installed Virtual agent and published some topics which used to work in past, after recent clone when I committed update sets back in dev it's directing to Live agent directly w/o showing any topics or topic picker. I have checked chat config...
The Virtual Agent Topic Block has been deleted while moving through update set.I moved an update set from sandbox to dev instance which has all the topics that will be used in virtual agent. The update set got committed comfortablyBut i am getting an...
Hi all, In Agent chat, When HR case gets created out of interaction auto fill fields like source, request type, assignment group. Thanks,Anu
Hi All, We need to edit the info message that comes up when new HR case is created from interaction. " hr_service case was created" Thanks,Anu
