I have a use case where I'm trying to build ServiceNow chatbot as the Primary while Genesys chat as the secondary. I'm using ServiceNow virtual agent API to integrate between the two bots. The issue I'm seeing is when I send message to the ServiceNow...
Hi Community, We have enabled the property 'sn_va_teams.view_non_video_msft_task_module' to view the teams notification content in a pop-up instead of being redirected to the portal page in web browser. This worked fine in San diego version but doesn...
I am curious if anyone else noticed this?The Expert Feedback Loop improvements are awesome but at the same time, it makes a MESS within the Intent! An example, I have "I need the status of RITM000000 , the numbers are made up for this. The RITM and I...
Hi Been watching a video which contained a list of the OOTB VA conversations from servicenow. We want to start really improving our virtual agent and i wanted to delve into the conversations and what they actually do (was hoping e.g. the Azure AD on...
In Virtual Agent Analytics Dashboard how are the different reports/widgets in OOB are configured such as under Usage tab conversation Type report tab in the backend. I have lookd to breakdowns, widgets, indicators etc but unable to track them.
You create a topic with a simple date/time component and work in English.The problem is Japanese. Even though it is the same topic, the screen is white and nothing is displayed.I want to know the solution.
My client wants to route chat to different chat queues based on the country location of the user. Any Idea. how to do it? Thanks!
I need help i think i messed up. The Default Chat Experience is not working, I think servicenow created another Default Chat Experience and he's not allowing me to access or overwrite it and I'm the admin. I was performing some cleaning up in the gr...
Curious if anyone else on Utah version mysteriously has the Uncategorized in the model drop down for Expert Feedback loop Are we extra special?
Is it possible to change the message displayed depending on the user's language?If possible, could you share with me how to do it?#Proactive triggers #Virtual Agent #Utah
how to set Good Morning/Good afternoon /evening depending on user's login time in ChatBot greetings ? @Hardit Singh
For me I created a script variable called agent_online:(function execute() { if (vaSystem.isLiveAgentAvailable()) { return true; } else { return false; } })()After the variable has been created Agent Online branch condition is (Screenshot below): (f...
Hi All, I need to remove Continue as Guest option from authentication page while linking ServiceNow user account via MS Teams in Virtual Agent. I have found KB0859534 but it looks like it is not applicable for Tokyo release (we don't have _link_accou...
HiI have created a queue for and added 2 assignment eligibility .One is eligible at 0 other is eligible at 30.When both agents are available, I am expecting the chat getting routed to the first assignment group (where eligible at 0) but it is getting...
To my understanding, the va_link syntax was added to capture click metrics. However, we train the users over and over again to hover over and verify the URL before clicking. We also pay a third-party company to send emails, chats, and sms messages to...
