Live Agent Skip Show Me Everything

[EthanJacocks]

I have a use case where I'm using a pre-chat survey to route a user to a certain assignment group for agent chat. I want to be able to have the bot connect the user to an agent directly after answering the survey, without having to click "show me everything" and choosing the live agent support topic. There are no other topics planned to be in use and less clicks to get connected would be much better for the customer. Any tips would be great!

[Shannon Burns]

I hope that you found an answer to this by now, but in case anyone else comes across this post trying to solve this issue, here is what worked for us.

So that the chat window isn't always trying to invoke VA (where then the only thing is says it show me everything and then connect to live agent, we modified the line about live_agent_only.  It used to be !isVAActive, now we just set it to true,

Thanks,

Shannon

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