Resolved! Where can I find the Virtual Agent variable values?
Hi Guys, Where can I find the Virtual Agent variable values? Example:
Forum Posts
Resolved! NLU best practice
I have been looking for best practices on NLU, Intents, utterances. The VA is rather slow when we have the NLU turned on so need to ensure I do not slow it down more. We are using three different modules itsmhrsdprocurement Procurement is the smaller...
Resolved! Chat Header Logo - image behind image?
I uploaded a png file to our default branding profile - for some reason it is not showing properly and when I removed it, I could see there was a robot type picture with a headset. I can't seem to find a reference to that picture anywhere. Any idea...
Resolved! How to set the is_conversational property for Catalog item
Hi, Can anyone please assist me. My Setup: I want the VA to assist the user in completing a Catalog item. I am at the point where I selected a catalog item and now test if the CI is conversational using this boolean value return vaInputs.is_c...
Resolved! Connect to Live Agent Support
Hi, I am using prebuilt topic "Live Agent Support" to connect to an agent but I keep getting "there are no agents available at this time" message. Here are my current settings on Chat Setup.
Resolved! I want to restrict the chat history shown on the bot to 2 days instead of the whole history. How to do this?
I want to restrict the chat history shown on the bot to 2 days instead of the whole history. How to do this?
Virtual Agent Error: Conversation flow potentially looping, exceeded 50 field evaluations:
I am getting an exception while running the Virtual Agent flow. com.glide.cs.qlue.module.runtime.expression.TopicException: Conversation flow potentially looping, exceeded 50 field evaluations: Error occurred when processing message When does this ex...
Virtual Agent not starting up in inbedded iframe unless user visited the servicenow site first.
We are working on using Virtual Agent on our external support site for self help. Using this instruction to make it work.https://docs.servicenow.com/bundle/london-performance-analytics-and-reporting/page/administer/virtual-agent/task/embed-va-standal...
Virtual Agent answering FAQs
Hi All. I would like to know what kind of configurations we can think of in order to have Virtual Agent answer FAQs. I want VA to automatically answer the user's inquiry by referring the FAQ data. I can think of one approach: to create the "Topic" ...
NLU Associated Intent missing from topic
Hi All, I'm on a fresh NewYork instance I'm having an issue where i can't see an intent i have created for a NLU model in a topic (please see below), i was able to select the intent earlier this afternoon, but now it's disappeared from the list entir...
Resolved! How to allow the user to download the Virtual Agent Transcript?
Hello! We are currently working on customizing some aspects of the Virtual Agent. One of those aspects is to allow the user to download a transcript of the virtual agent conversation prior to ending the conversation. I am aware that the user can ch...
Resolved! Virtual Agent Interactions Records
Hello, Need some clarification on the fields in the Interactions table.When reviewing the VA interactions table, I notice that the Virtual Agent Column says "false", whereas the Assign To column says "Virtual Agent". According to docs the Virtual Age...
Virtual Agent and Contextual Search how does it work?
Hi all, I'm trying to set up virtual agent and the topics Search Catalog Item and Search KB to only display the item/article if the search term is in the title of the catalog item / knowledge article. I figured that this would have been a quite commo...
Resolved! How to use 'Search Catalog Item' topic?
Hello, I'm trying to preview 'search catalog item' topic and I get the following error. How to get the expected result/how to use this reusable block? Thanks, Akhil
How to set up VA notification for web chat client
I'd like to create a notification in virtual agent for a specific population about a specific event. However, when following the instructions on the prod doc Set up Virtual Agent notifications for the web chat client it indicates that I must select a...
