MS Teams integration with ServiceNow

Balakrishna_ABK
Tera Guru

‎01-15-2024 03:16 AM - edited ‎01-15-2024 03:21 AM

Is there any video series which shows complete end to end Implementation of MS Teams Integration with ServiceNow.

Can we Implement in our PDI ?

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Harish Bainsla
Tera Sage
Tera Sage

‎01-15-2024 03:25 AM

Hi check below link

https://www.youtube.com/watch?v=ZPouNkSvhMI&list=PLkXOxVrhArjxPJYAZObJMHNOmMqswu4us

https://youtu.be/lKvPCYPjcA0?si=vI8pqAvIBne5jFWz

 

ServiceNow MicroSoft Teams Integration ..ish | Open MS Teams Chat from icon click
ServiceNow MicroSoft Teams Integration ..ish | Open MS Teams Chat from icon click
youtu.be/lKvPCYPjcA0?si=vI8pqAvIBne5jFWz
Add a MS teams icon to the caller field so that when clicked we launch the Microsoft teams application. In this first episode of the MS Teams Integration series we create a ServiceNow Microsoft Teams "Integration" to add some configuration which allows us to simply launch a chat session with MS ...
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Shoheb_IbaaBoss
Tera Guru

‎01-15-2024 03:28 AM

Hi,

No, you cannot implement this in PDI as not all store applications are available.

If you want to do it on customer instance, below links are helpful.

 

https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/sn-teams/concep...

https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-integration-with-micr...

 

Regards,

Shoheb

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