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How to set up VA notification for web chat client

I'd like to create a notification in virtual agent for a specific population about a specific event. However, when following the instructions on the prod doc Set up Virtual Agent notifications for the web chat client it indicates that I must select a...

Yasmin by Kilo Guru
  • 1864 Views
  • 12 replies
  • 4 helpfuls

Virtual Agent updates not captured in Update Set

Hello everyone, I've been working on Virtual Agent for few months, all in our DEV instance and I gonna have to clone PRD over DEV this Friday, so I saved the update sets I've been working on and moved to a temporary instance to capture what's gonna h...

Integrate Azure Bot with Virtual Agent

Hi,   We want to know if is possible to integrate the Virtual Agent with Azure Bot Service to use Azure Bot conversations into Virtual Agent interface . The reason for this is we already have several bots developed and we want to keep a single bot pl...

jcduran by Tera Contributor
  • 1860 Views
  • 3 replies
  • 1 helpfuls

How do I switch to part way through another topic?

I have a need to switch topics half way through a topic but I don't want to go back to the start of the topic I am switching to and have to ask the user the same questions again, is there any way to switch topic and start the topic part way down? Bel...

NS256 by Giga Contributor
  • 1740 Views
  • 2 replies
  • 0 helpfuls

Resolved! Entity mapping and synonyms

I am going around in circules. I had this working before but not sure what I have done to break it. I have a topic "Acces to businness applications" The intent "businessappaccess" As we have 100+ apps across our customers, I have used vocab to match ...

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PeterWiles by Kilo Sage
  • 1978 Views
  • 2 replies
  • 1 helpfuls

Snow Virtual agent chat bot. How to send an email to support agent if bot unable to find the topic what User is expecting. Sending an email to a support agent if no Topic available related to User input.

Hi Helping Hands, I have a question regarding Servicenow Virtual agent chat Bot. End User is opened chat bot and typing something. Unfortunately there is no topic available in VA topics for what user is looking for. In this case is this possible to s...

Reddy26 by Tera Contributor
  • 1520 Views
  • 7 replies
  • 2 helpfuls

NLU Models throwing error during training

Suddenly the NLU models are failing to train. We are getting the error message 'Unable to train the model at this time. Please try again after some time.' The NLU models were getting trained and published successfully till a day before. Any leads on ...

Srijan by Kilo Expert
  • 2783 Views
  • 5 replies
  • 1 helpfuls

Resolved! Need to Report on Virtual Agent Transcripts

I know you can post virtual agent transcripts to incidents, and send them as notifications using vaSystem.getTranscript() . I have a requirement to write a report on these conversations. The report would need to be human readable as the conversation ...

Resolved! Virtual agent - what needs to be gathered?

I'm a senior business analyst that will be working with our Service Desk to implement Virtual Agent functionality. Any advice of where to start from that will be needed by developers? My first thought is: what things SD want to try to direct people t...

Resolved! Virtual Agent gets stuck while on the conversation

Hi all,   We are trying to add Virtual Agent chatbot into our dev environment. While we are testing the chatbot, sometimes it will get stuck and not showing any conversation.  (We either can't select the items or type in any sentences).  Any idea abo...

Leo8 by Mega Expert
  • 2825 Views
  • 10 replies
  • 1 helpfuls

Resolved! Unable to Duplicate "Create Incident" Topic block

Hi Guys, I am trying to duplicate  "create incident" topic block in virtual agent designer. creating a duplicate is not an issue but when i try to "publish" it or "Active" it shows an error : "RecordOutputPrompt f1e63a963ef040eebea961154958b567 prope...

Mohsin3027 by Giga Contributor
  • 1738 Views
  • 7 replies
  • 1 helpfuls

Live Agent Chat Not Loaded When Embedded in iFrame

I have a developer instance that I am working with to build a POC of a live agent chat on a website.  I can get the chat to work in the SN portal just fine, and I can load the chat embed page just fine outside of the website (sn_va_web_client_app_emb...

jherres by Kilo Explorer
  • 1563 Views
  • 3 replies
  • 0 helpfuls