Dear all, I have a question: I currently use SP portal. When I use Virtual Agent to redirect users to a Catalog Item page under SP portal, I hope the conversation of Virtual Agent will not be refreshed (The page is refreshed but the VA won't be ref...
Can we show "position in queue" to user in virtual agent lite?
We currently have the Virtual Agent where it is presenting links to articles and catalog items. When you click these links, they open in a new browser tab. The Virtual Agent then automatically pops open on the second tab. We have it configured to cle...
Hello, I was following this Enable or disable Connect notifications globally and trying to enable the desktop notification on the end user side whenever a message submitted from Agent end but its not working. Audio alerts works fine but Desktop Noti...
Good Afternoon, Currently on the latest version of SNow San Diego Hotfix 2 I am trying to get slot filling working for a simple user lookup and it just does not want to work: So the user is asked who to search for but this might have been provided al...
We are not on the Rome version yet but selected that version since we are upgrading soon and there are some neat additions to that version! When live chat is busy, the wait is over 15 minutes (or a person waiting in the chat queue for 15 minutes), is...
I have upgraded my PDI to San Diego since then the Virtual agent is loading a blank screen it was working till I was on Rome. The topics are enabled the live chat setup is completed and ran repair on Virtual agent plugin agent chat plugin.
So have I have small chat queue with only 2 agents at any given time. Testing the Agent Chat setup, I had the first Agent reject and then had the 2nd agent timeout and automatically get set to 'Away'. The customers chat window was stuck on 'Routing y...
Hello VA gurus, I have a topic where user inputs a category field. I would like to add an option to users to select subcategory field as well but i want to show only those sub category fields which depend on category field. How do i make that happen?...
Dear experts, I wonder if there is a method to serve 3rd-party applications by calling the ServiceNow NLU model's API (input a piece of text to ServiceNow, receive a sequence of intents and corresponding score). I'm guessing this is the place? How t...
Hi, I am looking forward to do some reporting on Virtual agent. I can leverage reporting module or performance analytics i.e. how many chats were converted to incidents etc. and so on. I will not be using conversational analytics or any content pack ...
Hello All, I hope you are doing well. I have a question regarding (re)-training the NLU model. Currently, I am following these steps for model building/training:- Create a 'Data Source'. Upload the dataset in the required format.Create a transform ma...
Hi, what are the different sn_cs.VASystemObject methods? I came across 'sn_cs.VASystemObject.faultAbandonedConversations();'. What are the other methods that can be used? Is there any systemobject method to start a new conversation or switch to a ne...
Can you import the intents,utterance, entities in servicenow instance from an excel sheet?
Dear all, I want Virtual Agent to automatically expand and start a new conversation when the user enters the portal, I know it's skip_load_history. I tried it in Agent Chat but it doesn't work: I want to know the correct configuration (not in serv...
