MS Teams integration with ServiceNow

[Balakrishna_ABK]

Is there any video series which shows complete end to end Implementation of MS Teams Integration with ServiceNow.

Can we Implement in our PDI ?

[Harish Bainsla]

Hi check below link

https://www.youtube.com/watch?v=ZPouNkSvhMI&list=PLkXOxVrhArjxPJYAZObJMHNOmMqswu4us

https://youtu.be/lKvPCYPjcA0?si=vI8pqAvIBne5jFWz

[Shoheb_IbaaBoss]

Hi,

No, you cannot implement this in PDI as not all store applications are available.

If you want to do it on customer instance, below links are helpful.

https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/sn-teams/concep...

https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-integration-with-micr...

Regards,

Shoheb