MS Teams integration with ServiceNow

Balakrishna_ABK
Tera Guru

Is there any video series which shows complete end to end Implementation of MS Teams Integration with ServiceNow.

Can we Implement in our PDI ?

2 REPLIES 2

Harish Bainsla
Tera Sage
Tera Sage
Post a message in MS Teams from ServiceNow! In this simple video we use ServiceNow flow designer and an action from the Microsoft teams spoke to post a message to a teams channel when an incident is assigned to a defined group. We do all the above on Quebec instance (yes..Quebec :)). Points to ...
Add a MS teams icon to the caller field so that when clicked we launch the Microsoft teams application. In this first episode of the MS Teams Integration series we create a ServiceNow Microsoft Teams "Integration" to add some configuration which allows us to simply launch a chat session with MS ...

Shoheb_IbaaBoss
Tera Guru

Hi,

No, you cannot implement this in PDI as not all store applications are available.

If you want to do it on customer instance, below links are helpful.

 

https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/sn-teams/concep...

https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-integration-with-micr...

 

Regards,

Shoheb