Navigate between topics in the virtual agent

Anselmo Cruz Ma
Kilo Expert

Hi !

 

Is it possible to navigate between topics in the virtual agent? Example, before ending topic x, give the user the option to

go to topyc y and so on ...

1 ACCEPTED SOLUTION

Mark Roethof
Tera Patron
Tera Patron

Hi there,

Switching between topics is posible with vaSystem.switchTopic(). It's not documented on Docs, though Simon H wrote a nice article on it:
https://community.servicenow.com/community?id=community_article&sys_id=7e8a90cbdb097344200f0b55ca961...

I also used this in our custom start topic that we used in London and Madrid. It's described in this article:
https://community.servicenow.com/community?id=community_article&sys_id=8fba850ddb6d3f84a39a0b55ca961...

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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3 REPLIES 3

Mark Roethof
Tera Patron
Tera Patron

Hi there,

Switching between topics is posible with vaSystem.switchTopic(). It's not documented on Docs, though Simon H wrote a nice article on it:
https://community.servicenow.com/community?id=community_article&sys_id=7e8a90cbdb097344200f0b55ca961...

I also used this in our custom start topic that we used in London and Madrid. It's described in this article:
https://community.servicenow.com/community?id=community_article&sys_id=8fba850ddb6d3f84a39a0b55ca961...

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

---

LinkedIn
Community article list

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Mark Roethof
Tera Patron
Tera Patron

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark

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Community article list

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

darius_koohmare
ServiceNow Employee
ServiceNow Employee

In the future release (orlando) we plan to introduce a notion of 'topic blocks'. This will act as a re-usable conversation topic that can be called from other conversation topics. Depending on the use case you are looking to achieve, it may make sense to uptake this feature when available.

While vaSystem.switchTopic() may technically work, it is not formally supported/documented.

If there is logic you want to add to the end of every topic, i advise looking at the setup topics and adding the logic into the anything else or survey topics.