Nothing is showing up in virtual agent.

[Aditya33]

Hi Everyone

I was trying to create a custom branding record in VA and in doing so I did some wrong configuration and now VA is launching but nothing is showing up, no messages at all. VA shows me that there are "new message" but nothing is visible. I deleted a couple of open "sys_cs_conversation" records and open interactions for my user. I also tried running Timeout VA conversation job and it did nothing.

Any ideas, what could have caused this.

It was working before but after branding configuration, I have no idea why it stopped working. I am trying to revert it back to old configurations somehow.

Any help is appreciated.

Thanks!

[Denny6]

Did one of my points helped you to fix the issue?

If yes i would be happy if you mark it as helpful to give others a chance also finding a solution. Thank you.

[Aditya33 · Accepted solution]

It was happening because of faulted conversation and when I deleted those it got fixed on its in some time.