Now assist chat header is not fully visible

LakshmiRatC
Tera Contributor

‎04-01-2025 05:02 AM

Hi,

 

why chat header name is not visible completely, is there any property is set the length or size.

LakshmiRatC_0-1743508936542.png

 

0 Helpfuls
  • 416 Views
4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-01-2025 05:09 AM

Hi @LakshmiRatC 

 

I think it is due to size and not sure there is any property for same.

 

https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/conversati...

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829211

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

LakshmiRatC
Tera Contributor
In response to Dr Atul G- LNG

‎04-01-2025 05:33 AM

Hi, 

 

Thank you for your response.

we tried to increase the length of the header field in dictionary. But still it is same. There is no specific field for size in branding.

 

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to LakshmiRatC

‎04-01-2025 05:35 AM

I doubt we have any thing specific to header,. log a case if required.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Ankur Bawiskar
Tera Patron
Tera Patron

‎04-01-2025 06:11 AM

@LakshmiRatC 

you can't show long chat header name there as the restriction comes from platform level.

Even though you update max length for that field at dictionary it won't work

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls