04-01-2025 05:02 AM
Hi,
why chat header name is not visible completely, is there any property is set the length or size.
04-01-2025 05:09 AM
Hi @LakshmiRatC
I think it is due to size and not sure there is any property for same.
https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/conversati...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829211
04-01-2025 05:33 AM
Thank you for your response.
we tried to increase the length of the header field in dictionary. But still it is same. There is no specific field for size in branding.
04-01-2025 05:35 AM
I doubt we have any thing specific to header,. log a case if required.
04-01-2025 06:11 AM
@LakshmiRatC
you can't show long chat header name there as the restriction comes from platform level.
Even though you update max length for that field at dictionary it won't work
If my response helped please mark it correct and close the thread so that it benefits future readers.
