"Servicenow For teams" Employee Center authorizing error

Junyu
Tera Contributor

‎01-26-2022 03:10 AM

Dear all,

I am working on the IT Servicenow Management integration. I have followed all steps in this documentations, when I download manifest and upload the customised app in Teams, I can't not only chat but also can't display employee center:

find_real_file.png

find_real_file.png

I don't know if Servicnow is connected to my MS Teams, and I don't know what the reason is, how to troubleshoot this problem?

Thanks for your answer.

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Ankita Sarkar
Tera Guru

‎01-26-2022 09:41 PM

Hi,

Please embed the VA capabilities in this customized app.

https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/sn-teams/task/install-virtual-agent-teams.html

 

Regards,

Ankita Sarkar 

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Junyu
Tera Contributor
In response to Ankita Sarkar

‎01-26-2022 09:47 PM

Hi @Ankita Sarkar

Yes, I have embed the VA capabilities:

find_real_file.png

But it still doesn't work.

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Kavita Kulkarn1
Tera Contributor

‎10-13-2022 10:02 PM

@Junyu Is this resolved? I am facing same issue withy teams while embedding custom portal.

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Chris D
Kilo Sage
Kilo Sage

‎10-14-2022 05:39 AM

Do you have a different email address in Teams (compared to ServiceNow)? For some reason, the Employee Center/Your Hub needs to map on the user's email address, regardless of the VA connection.

So, for example, if I want to test it in our non-prod Teams instance where I have a different email address, I need to update my ServiceNow profile's email address to match that one.

Same thing with Request-Based Chats.