Show Virtual Agent client only to specific user on portal

Gokul8
Tera Contributor

Hello. We are try to figure out a way in which we can restrict access to Virtual Agent client only to specific users. In our case we are trying to show VA to specific countries only. In agent chat configuration I can see there is a role based criteria however this will not help in our case.

Have you guys came across such requirement.

NOTE - I have used Agent Chat configuration instead of adding widget to the pages which was older method to enable VA on portal.

1 REPLY 1

stanalix
Kilo Contributor

Try to create a role and group that will contain that role. Then when you go to your Agent Chat config, add the role.

 

Users added on the group should be the only people who can see the VA instance.