Hi , I am using the customized greeting in Virtual agent as welcome greeting and the entire flow includes a greeting along with next steps of the flow to submit a ticket. The end conversation action is disabled/not accessible when using the custom g...
I am using a Transform Map to update the CMDB table with Serial Number as the coalesce field.Some serial numbers have spaces, like: VMware-42 24 b5 45 02 a9 6a 36-d3 75 78 ad f6 61 8b 41.When the Transform Map runs, it creates a new record instead of...
Hi all, Wondering if anyone has been successful with building their own Custom Control for Virtual Agent and willing to share the how to. So far I have seen no examples of building a Custom Control, and the Docs pages are incomplete. I have tried...
There is a field in the Interactions called State Reason. I have some chats that are randomly in the State Reason "Error"This is the message the user see's in the chat:"Virtual Agent: I'm having technical issues and won't be able to continue this con...
In Agent Chat, the 'skip' option appears automatically by default with Choice datatype.I am using a survey with questions that have only two options set with the Choice datatype, but additionaly the 'skip' button automatically appears on the Chat Bot...
Hi I am checking an feasibility that, Can we add Virtual Agent Chat Option on Share Point? so that client users can access Virtual Agent from there also. @Mark Roethof @Mark Roethof kindly share any docs or suggestion on this Thanks
A user types the below and the VA checked for notifications. Any suggestions to go around this? [11:35] User Name: I keep getting this message-- computer updated this morning before I could even sign in[11:35] Virtual Agent: You have no actionable n...
Hi I am having trouble making icon invisible based on user language ,My question is how to code in agent chat record using the Service Portal Agent Chat ConfigurationSomebody please help
Hi Guys,In our instance, within the Virtual Agent conversation, when a keyword such as "Laptop" or "Outlook" is entered, it triggers a message with the topic name: "You'd like help with '<Topic name>'. Is that correct?" If the answer is "No," the cor...
I'm attempting to remove an entry from Setup Topics however I seem to be lacking permissions as I do not see a delete option. Am I looking in the wrong place or is there a role I should have? I was under the impression Virtual_Agent_Admin should give...
Attempting to integrate a thumbs up and thumbs down feature similar to what's on chat gpt/copilot on our Virtual agent. Not sure where to start if anyone has any suggestions, attempted a custom input control but I don't know if that is the correct ap...
Hi, I have a client who wants to use ServiceNow VA on their external website. After implementing it on the website, they want to change this floating text. The virtual agent is based on the company mascot, and they want to change it to something like...
Dear Developers, I am working on the VA simulator while i am facing issue in getting the cloud dimenion logo on virtual agent . Please help me on this. update the Virtual Agent branding to match Cloud Dimensions’ branding • Cloud Dimension’s logo h...
In live chat virtual agent whenever a new conversation begins between the agent and user, after sometime one timeout message "User response will indicate if they want to continue the chat" is shown and after this timeout message even if agent is send...
Unable to publish NLU model as Publish button is not visible.