Translations are not reflecting on my drop down values when I use addOption functionality.

[Sai_Dilip]

I have a record producer and I have created translation records on "sys_translated" table for questions and question choices.

Based on some conditions I am adding and removing options using an Onchange client script, for the added Options through the client script translation is not reflecting.

I believe the issue here is because the addOption functionality happens on client-side and that might be the reason for not picking up the translations.

Any workaround to tackle this?

[Community Alums · Accepted solution]

Hi @Sai_Dilip ,

Please refer to the solution :

https://community.servicenow.com/community?id=community_question&sys_id=c8e2ec80db46eb8011762183ca96...

[Community Alums · Accepted solution]

https://community.servicenow.com/community?id=community_question&sys_id=c8e2ec80db46eb8011762183ca96...

[Community Alums · Accepted solution]

Hi @Sai_Dilip ,

Please refer to the solution :

https://community.servicenow.com/community?id=community_question&sys_id=c8e2ec80db46eb8011762183ca96...

[Community Alums · Accepted solution]

https://community.servicenow.com/community?id=community_question&sys_id=c8e2ec80db46eb8011762183ca96...

[1__AnithaHV · Accepted solution]

Hi @Sai_Dilip ,

Please go through the below email thread it might be useful to fix your issue.

Translation using getMessage for addOption choices... - ServiceNow Community

Thanks & Regards,

Anitha H V

[Sai_Dilip]

Thanks @1__AnithaHV  & @Community Alums , I have used getMessage only for the label value replacement, now I am using for both the parameters in the addOption('label_value & backend_value'). It worked.