Trying to display RITM variables in a VA Notification

[RyanLey]

Hello all,

I am attempting to display variables in the VA notifications (sys_notification_va_content is the table for the content of these notifications) that are presented to our users. The end goal is to allow approvers to see all of the relevant information for an approval without having to leave VA/Slack.

The issue I have run into is getting the variables to display in this field, as they are not selecteable in the 'Fields' list. I have been attempting to call them manually via script using the 'Advanced' feature, but have not yet had success and would prefer not to do that if there is a better, more easily updated, way.

Is this possible?

  

[Richard Kiss1 · Accepted solution]

Hi RyanLey,

The notification is for the Approval table and the approval for can be a lot ot different tables. Because of this the only fields you can select at the Fields are the ones that exists on all of the tables with approvals. (For ex CHG do not have variables, RITM do not have change window etc therefore these fields not selectable there.)

What you could do is to create a View details action and attach a flow behind it. Your flow could check if the approval for is a request an if it is then write a script that goes through all the variables and shows a card with that information.

I hope this helps,

Richard

[Sravan Krishna]

Hi @Lynda1 

Are you able to achieve this? i am also trying to get RITM variables on actionable notifications. Please let me know if you already implemented it

[Lynda1]

I was lucky and the information I needed to send for approvals were in the Approval for list. I did not have the need to drill down to the variables