Virtual Agent API ( not getting complete agent info to the webhook, when live agent replies to user)

[msrakesh12]

Hi,
I am not getting complete agentInfo object("agentName" and "agentAvatar" is missing in the below screenshot) when the agent Replies, this JSON we are getting to a webhook, that we have configured in All>Outbound>RestMessage > VA bot to bot. Earlier I was getting complete agent information.

[hkbhaskar]

Make sure to enable Agent Name and Avatar in Conversational Interfaces >Settings> Agent Chat

[hkbhaskar]

Make sure to enable Agent Name and Avatar in Conversational Interfaces > Settings > Agent Chat

[Carlos Petrucio]

Can you help me with this problem?

https://www.servicenow.com/community/virtual-agent-nlu-forum/live-agent-receives-my-messages-but-i-c...