
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-06-2025 07:55 PM
I have been building an integration with a virtual agent using CCIF as a framework according to the ServiceNow documentation.
In my external chat, I can start the conversation, receive the greeting, automatic messages, topics, I can select the "live agent" topic, I receive confirmation that he has joined the chat, he receives my live messages, but I do not receive his messages.
I checked the table and the agent's messages do not have a UIType.
I have transformation flows for text messages.
How do I solve this?
Solved! Go to Solution.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-12-2025 02:33 PM
I managed to resolve my issue.
Below is the link to the original answer
-
https://www.servicenow.com/community/virtual-agent-forum/ccif-virtual-agent-live-agent/td-p/3168581

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-12-2025 02:33 PM
I managed to resolve my issue.
Below is the link to the original answer
-
https://www.servicenow.com/community/virtual-agent-forum/ccif-virtual-agent-live-agent/td-p/3168581