Virtual Agent card

[Gal Cohen]

Hi All,

I'm new to the Virtual agent designer in ServiceNow and I'm experiencing some difficulties.

I'm trying to build a card with all the details of an input user, with additional links.  

For example:

• Name
• Title
• Department
• Manager
• Location
• Email
• Teams - link to start a conversation - https://teams.microsoft.com/l/chat/0/0?users=<email>
• Mobile Phone

The problem is that I can't find a way to build it all in one response/card (custom field is not allowed in the "card response").

Does anyone have experience building a custom response with all these details? 

Thanks,

[GlideFather]

Hi @Gal Cohen,
can you be more specific about your requirement?

The stated details are supposed to be displayed when, when the conversation starts or after some action is performed??

[tbenbenisti]

Hi Kamil,

Our requirement is to show, using a card bot response (or any other valid method) choose user fields, and inside the same card frame, to add a link (the link doesn't exist on the user table) and not in a different response.

[Lynda1]

I would use the Response card to get the information from the user table. Set a variable with the user email then use the link output to build the link.

If they are insistent on everything withing a single response, you need to use the Script Output and build the variables for all of the information needed to be able to display that list of information into a single response card.

[tbenbenisti]

Hi @Lynda1 ,

Thank you for your response.

Do you have an example? I already tried to go this path, but no luck.