Virtual agent freezes

[ajay purohit2]

Hi ,

Do anyone know why Virtual agent is stuck after publishing a topic?

[SAI VENKATESH]

Hi @ajay purohit2 

You can see the below Link. It can be helpful to you

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960818

Thanks and Regards

Sai Venkatesh

[ajay purohit2]

It haven't worked

[Lynda1]

Did you test the topic? It is possible the test VA is still running. I discovered this the other day when I had this happen. I went back to the topic, used test button again, went through the full topic until the end then the VA opened as expected on the portal

[Joatan Fontoura]

Hi!

It's happened to me too. I realize that when I've tried to test my topic, VA chat was stuck. But I couldn't finish my test because of this message:

I'm not using NLU in my topic.

Any ideas about how to abort this test? If I wait a few minutes, VA chat turns to responde again.