Virtual agent freezes
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08-23-2024 06:36 AM
Hi ,
Do anyone know why Virtual agent is stuck after publishing a topic?
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08-23-2024 06:38 AM
You can see the below Link. It can be helpful to you
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960818
Thanks and Regards
Sai Venkatesh
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08-23-2024 06:51 AM
It haven't worked
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08-23-2024 09:40 AM
Did you test the topic? It is possible the test VA is still running. I discovered this the other day when I had this happen. I went back to the topic, used test button again, went through the full topic until the end then the VA opened as expected on the portal

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04-25-2025 01:42 PM
Hi!
It's happened to me too. I realize that when I've tried to test my topic, VA chat was stuck. But I couldn't finish my test because of this message:
I'm not using NLU in my topic.
Any ideas about how to abort this test? If I wait a few minutes, VA chat turns to responde again.