Virtual agent freezes

ajay purohit2
Tera Contributor

Hi ,

Do anyone know why Virtual agent is stuck after publishing a topic?

ajaypurohit2_0-1724420205240.png

 

5 REPLIES 5

SAI VENKATESH
Tera Sage
Tera Sage

Hi @ajay purohit2 

 

You can see the below Link. It can be helpful to you

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960818

 

 

Thanks and Regards

Sai Venkatesh

It haven't worked

 

Lynda1
Kilo Sage

Did you test the topic? It is possible the test VA is still running. I discovered this the other day when I had this happen. I went back to the topic, used test button again, went through the full topic until the end then the VA opened as expected on the portal

Hi!

It's happened to me too. I realize that when I've tried to test my topic, VA chat was stuck. But I couldn't finish my test because of this message:

JoatanFontoura_0-1745613572663.png

I'm not using NLU in my topic.

Any ideas about how to abort this test? If I wait a few minutes, VA chat turns to responde again.