Add attachments to incidents via Virtual agent

[hemantnh]

Add attachments to incidents via Virtual agent

i want to add the  attachments to incidents via Virtual agent

[Chris D]

Prior to Vancouver, you had to use a single line of code to attach a file uploaded via the ootb no-code File/Image input:

vaSystem.attachToRecord(String mediaId, String tableName, String sysId)

Attach an uploaded image to a ServiceNow record. The method uses the following parameters: mediaId: The path for the image to be attached. To use an image entered by the customer, use getValue() on an image input variable. For example, vaInputs.image_input.getValue(). tableName: A string that contains the name of the table. sysId: The sys_id of the record.

From Virtual Agent scripts (servicenow.com)

But from Vancouver onward, you can now attach the file no-code via the ootb Record Action utility (servicenow.com)

Attach file to record

A low-code method of attaching an image or other file to a record of your choosing. Note: Ensure that you've an uploaded file using the File Picker node before attaching it to a record with the Record Action node. The uploaded file is initially linked to the conversation table. When the incident is created with the uploaded file using the Record Action node, the file is linked to the incident table. It is no longer referenced through the conversation table, but the incident instead.

[Mark Roethof]

Hi there,

Perhaps this older article of mine helps:
- 2020-08-03 - Article - Virtual Agent User Input File Picker

[Mark Roethof]

Or:

- 2020-12-10 - Article - Virtual Agent Topic Block: File Picker

- 2020-12-10 - Share - Virtual Agent Topic Block: File Picker

[StefanoZ]

@Chris D File picker allow multiple files upload....but how can we upload those multiple attachments via Record Action Utility?
Only the first attachment is really attached to the record.