Hi,
I am not sure on the difference of the following APIs, when these are used
1) Virtua Agent API
2) Custom Chat Integration Framework (CCCIF)
3) Virtual Agent Bot Integration API
Please add end correct me:
1) Virtual Agent API is useful for creating server-to-server integrations. The API enables to use Virtual Agent in either of the following ways: Standalone bot , Secondary bot and Bot Interconnect.
2) Custom Chat Integration Framework is useful for creating client chat - to server (ServiceNow) integrations
3) Virtual Agent Bot Integration API ?????
Thanks
