We have had Teams integrated with Virtual Agent for some time now. I have noticed that when a user is in Teams interactive with the VA, they click on the "Show me everything" button, we have it named Common Topics. This is feed to the AI for search:
,"value":"show_me_everything"}
AI finds nothing and gets confused, gives the user the option to get to live chat right away. That is an issue!
We are on Washington DC and the old Teams integration at the moment. Plan on updating the ServiceNow version and install the new Teams plugin in in a month or so.
I am wondering if there is any way to work around this for a little while until we get things updated?
