Virtual Agent - Is it possible to change the font?

[scottneeb]

We would like to change the font that is used within the Virtual Agent, but I'm not sure if that's possible.  Has anyone ever changed the font before?

[Michael Ritchie]

You can change colors, etc but I haven't seen a setting for the actual font except at the platform level via css.base.font-family system property.  Orlando brings a new "Branding Setup" menu item for Collaboration but again unfortunately its all colors and logos and nothing to specify a font.

[Mark Roethof]

Hi there,

Interesting to test 🙂

Though realistically: No, in my opinion not possible. Why? Because this does not concern the Service Portal widget which you could well influence. This actually concerns the $sn-va-web-client-app.do page. Which you cannot change.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Mark Roethof]

Just did a quick test on the Service Portal widget CSS, widget instance CSS: no go.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Mark Roethof]

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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