Virtual Agent Request a catalog item window or pop up render type:
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‎04-21-2025 09:51 PM
There is a requirement where we want to order a catalog item but that catalog item render type is "window" but we need to make it conversational.
One issue we found is that there are three reference variable in the catalog item that refers to table with more than 7000 records.
Is there a way to make it conversational?
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‎04-21-2025 10:25 PM
remember there are some limitations when you submit catalog item via VA, some variable types are not supported.
Also if catalog item contains client scripts etc then it's not supported
Only simple catalog items are supported
check this
Now Assist in Conversational Catalog Request: Guidance for making catalog items conversational
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎04-21-2025 10:27 PM
No, Virtual Agent is designed to provide quick and concise responses so that users can read and act on them easily.
What you're looking for isn’t a feasible use case in this context.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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