Virtual Agent Request a catalog item window or pop up render type:

RenuR5715592061
Tera Contributor

There is a requirement where we want to order a catalog item but that catalog item render type is "window" but we need to make it conversational.
One issue we found is that there are three reference variable in the catalog item that refers to table with more than 7000 records.
Is there a way to make it conversational?

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@RenuR5715592061 

remember there are some limitations when you submit catalog item via VA, some variable types are not supported.

Also if catalog item contains client scripts etc then it's not supported

Only simple catalog items are supported

check this

Now Assist in Conversational Catalog Request: Guidance for making catalog items conversational 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Dr Atul G- LNG
Tera Patron
Tera Patron

HI @RenuR5715592061 

No, Virtual Agent is designed to provide quick and concise responses so that users can read and act on them easily.
What you're looking for isn’t a feasible use case in this context.

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