Virtual Agent Shorten responses

[krystian budz]

Hi everyone,

I'm working with ServiceNow Virtual Agent and noticed that the "Shorten responses" option is enabled by default on all Text Response nodes. This causes long messages to be truncated with a "Show more" link in the client — which is not ideal for our use case.

I'd like to know:

1. Is there a global system property, client configuration, or renderer setting that controls the default behavior of this feature?

2. Can this be disabled globally (without editing each node manually)?

[Chris D]

That's a terrible default 😕

I've not done much VA development lately so I've not noticed this personally, but I'm subscribing to see if anybody has an answer.

[RaghavSh]

@krystian budz did you find a global property to disable this?

[Ct111]

I dont believe there is global property to change this , even in documentation they are telling it to turn off , incase it is not needed. But i suppose that has to  be done on each text node only.

IMAGE FOR REFERENCE:

You can raise a HI ticket to servicenow on this to get more information.

[RaghavSh]

Yeah but this is terrible experience.

A tool should not introduce any feature as default in already existing records.

It should be defaulted in new implementations.