Virtual Agent Shorten responses

[krystian budz]

Hi everyone,

I'm working with ServiceNow Virtual Agent and noticed that the "Shorten responses" option is enabled by default on all Text Response nodes. This causes long messages to be truncated with a "Show more" link in the client — which is not ideal for our use case.

I'd like to know:

1. Is there a global system property, client configuration, or renderer setting that controls the default behavior of this feature?

2. Can this be disabled globally (without editing each node manually)?

[krystian budz]

No progress with it, raised a case with SN but they don`t bother to do more checks they just link that Ct111 screen reference (already seen it) and suggest rising new idea for that. Fully agree with last comment of 
Raghav and that was also my point with it. Still believe that property is somewhere but probably will need to wait for next path to get what I want. 

[RaghavSh]

@krystian budz I tried searching the property with different combinations but couldn’t find one.