Virtual Agent thumbs up and down on text bow

chrmcint
Tera Contributor

Attempting to integrate a thumbs up and thumbs down feature similar to what's on chat gpt/copilot on our Virtual agent. Not sure where to start if anyone has any suggestions, attempted a custom input control but I don't know if that is the correct approach.

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1 REPLY 1

Victor Chen
ServiceNow Employee
ServiceNow Employee

Unfortunately there's no easy way to do this. We do provide an out-of-box post-chat survey for feedback at the end of conversations.