Changing Virtual Agent Hover Close/Oppen Button text?

Paulo Oliveira1
Tera Contributor

‎11-18-2024 07:08 PM

Hi, I have a client who wants to use ServiceNow VA on their external website. After implementing it on the website, they want to change this floating text. The virtual agent is based on the company mascot, and they want to change it to something like "Hide Tico Chat"

Is this possible? I'm looking for something that helps me, but I didn't find it! Does anyone know how to do this? Or is it even possible?

PauloOliveira1_0-1731985725113.png

 

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Bhavya11
Kilo Patron

‎11-18-2024 07:44 PM - edited ‎11-18-2024 07:44 PM

hi @Paulo Oliveira1 ,

 

The text can just be changed by updating the Message (or adding if it does not exist yet).

 

 

Thanks,

BK

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