Virtual Agnet - Show me everything not working

[VENGADESHA]

The 'Show me everything' topic picker, which is intended to appear in the Virtual Agent greeting message, is not consistently displaying for users who initiate a new conversation within an existing, active session. Specifically:

Expected Behaviour: When a user initiates a Virtual Agent chat, the greeting message should include the 'Show me everything' topic picker, regardless of whether it's the first interaction or a subsequent one within an active session.
Actual Behaviour: The 'Show me everything' topic picker displays correctly on the initial chat interaction and after a page refresh. However, when a user initiates a new conversation (e.g., by typing a new query) within the same active session, only the greeting message is shown, and the 'Show me everything' topic picker is missing.
Impact: This issue negatively impacts user experience by hindering access to the full range of Virtual Agent capabilities during subsequent interactions within the same session. Users are forced to refresh the page to regain access to the topic picker.
Troubleshooting Steps Taken:
We have reviewed the Virtual Agent greeting topic script and ensured that the logic for displaying the 'Show me everything' topic picker is correctly implemented.
We have attempted to disable skip load history by setting that property to false, but this did not resolve the issue

[Community Alums]

Hi @VENGADESHA ,

Please refer to this KB:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784304