Welcome Greetings for separate portals

[jkn1]

Hi All

How can we customise welcome greetings for different portals

example

service portal = Default welcome Greetings(existing one)

customer service portal = Hi  how can i help you

 need custom greetings for separate portals and it should replace default greetings only in customer service portal

[jkn1]

I tried but its not reflecting

added Topics in Setup Topics

Setup topic type= Greetings

when i test its displaying correct greetings but when i check in portals its not reflecting the custom greeting

[Richard Kiss1]

Both the test (Designer -> test active topics) and the portals using web interface. This means, that the agent is synchronized between them. If you open a new web based VA while another is running, they will be the same.

If you test it, leave the testing VA window open and go to the portal, then the VA will reflect the Testing window. 

So BEFORE you open the portal page you want to see, make sure that all other tabs that using the VA are closed in your browser.

[jkn1]

Hi Richard 

In attached image i need to remove first sentence of greeting and remained greeting sentence will be same  

 i tried same as explained its working  but i need show me everything  

please find attachement for reference 

[Richard Kiss1]

Hi jkn,

The Show me everything button is the Topic Picker. It is displayed when you call the vaSystem.sendTopicPickerControl() method in a script action.

I don't know how customized your greeting message is, but usually it looks like this:

The show greeting message is

And the Send topic picker is

So that is why you have two messages before the Show me everything button. The thing is, that if you call the sendTopicPickerControl method without an argument, the message will still be shown, but it will display undefined

Because of this you should use the message what is used by the Show Greeting message Text bot response in the Topic Picker and remove the Show Greeting Message node.
Send Topic Picker node:

Result:

If you do not want to mess with the scripts, you can create and change the topic selection message (it is a system property) and then you have to remove the Greeting message node. Here is the Docs for it:

Change the Virtual Agent greeting messages in the Greeting setup topic

[jkn1]

Thank you 

Intially Greetings configured as mentioned in Doc which you sent but problem  the greeting message displaying or reflecting in both the portals (sp & csm)

we need  it should reflect only in particular portal(csm)