Create a flow using flow designer on incident tableCreate child task on 5 incident records( at least 2 child records per incident)Auto close the parent incident if all the child task are closed@Developer
Hello all, We're still getting ready for our production release of Virtual Agent. As I'm learning and developing topics, I've come across a scenario where a duplicated OOB topic (Troubleshoot Slow Computer) doesn't work because the scope of the origi...
Hi, we've been working on implementing virtual agent in our development instance and there seems to be this bug with AI Search - Fallback Topic where the virtual agent freezes and gets stuck loading/refreshing. Whenever you type something in and hit ...
Hey all, I'm currently making a topic that will create a ticket. Is there a way to check the logged in user's phone field and branch to different paths if the "phone" field is empty or populated?Thank you!
Hi Community, I'm designing a new topic to request a Catalog Item. First step is to ask the category, then to display all the Catalog Item related to it. For that, I want to use a carousel. I took inspiration of an existing OOTB Carousel Items script...
When I open a virtual agent on a monitor it works fine: when I open Virtual Agent on a laptop it looks terrible it looks like it blends behind the portal.
I hope you can help me, I'm looking for a way to remove the question from the default conversation in Virtual Agent: "Looks like you might need additional help. Would you like to speak with a live agent instead?" and has Yes/No options. What happens ...
With the additions that were added for IAR, I am working on configuring IAR since it can pick up a good portion of our incidents.I am curious if anyone else has implemented this with success?Any gotcha moments that might be useful to know? I do have ...
I submitted this in the ideal portal and wondered if others think this is a good idea. Since the ideas seem to be hidden now, I am posting this question to see what others think. https://support.servicenow.com/now?id=view_idea&sysparm_idea_id=c10e36c...
Hi community !I'm facing an issue with the Virtual Agent on every platform (Employee Center, ServicePortal and Teams).The topics are displaying but everything I select one, it will not work and the conversation will automatically be ended. I didn't f...
Hi All,Hope you are doing great!I'm facing strange issue while configuring Virtual Agent in our environment. Here is the scenario. Current State:Topics/Categories selection in VA currently happening via Pre Chat surveys. Limitation : Pre Chat surveys...
Hello, I'm working on adding knowledge base articles as search results to a topic.I opened OOB topic 'Search Knowledge Base' and clicked 'Preview', I received the following error. This is the log I received: The same OOB topic in my personal de...
When we moved to San Diego, I found a great article from Mark on how to change the close icon. We upgraded to Utah and it seems things have changed again.This is what the icon looks like now for users to close the chat window. How do I get this to a...
Hi All, I am trying to disocver the topic by entering the specific keywords in chat.I have configured it in following manner, follwoing topic is discoverable.As per the configuration whenever I entered one of the keyword entioned above in chat it sho...
We have had Virtual Agent integrated with Teams for some time now. A Director asked me if the VA is working in Teams, that question caught me off guard! I asked the Director to type "Restart" in VA Teams and that unlocked whatever was locking his VA....
