How to create request within VA?
Hi, I was wondering how to create/open a request within VA? I see there's a topic block called "create incident", is there something similar for request? Thanks!
Forum Posts
This topic version is not supported on this instance VA NLU topic error
This topic version is not supported on this instance VA NLU topic error Dev And Test version are same but prod version is different: Dev Version: Build tag: glide-vancouver-07-06-2023__patch4-hotfix1-11-16-2023Test Version: Build tag: glide-vancouv...
Dynamic Incident Form
Morning ServiceNow community I am posing the question if anyone has attempted or has accomplished a dynamic Incident Form. We have mulitple record producers that create an incident on submission as our differentTech teams require specific questions ...
Limit Virtual Agent KB Search to a specific group of KB articles
Hello, We have recently deployed ServiceNow Agent Chat, and we have a request from our stakeholders to be able to provide a mechanism to search the KB article before presenting an option to connect with a Live Agent. We have an enormous amount of KB...
how to add the change record of localization framework task to a centralized update set
For example, If I request translation for a notification, after translating and publish the translation, the Localization Task will create a new Update Set. I want to know how to automatically add the change record to current update set, neither crea...
Resolved! Re-open or Cancel Incident using Virtual Agent
Hi All, How to Re-open or Cancel Incident using Virtual Agent?Is there OOB functionality where if we select any incident then it asks to cancel the incident and updates the worknotes and changes the state to cancel? Regards, Harsha
Get the NLU Intent value
Hi,Is there way in the Virtual Agent topic initially to grab the NLU intent value that re-directed the user to the VA topic?Regards,Ayman
MS Teams integration with ServiceNow
Is there any video series which shows complete end to end Implementation of MS Teams Integration with ServiceNow.Can we Implement in our PDI ?
Resolved! Chat getting routed to a Queue even when the Agents in the Queue are Offline
Hi, I have a Queue and one Agent in it. When I initiate a chat and if the Agent in the Queue is Offline, the No Agents Available message is not getting displayed. Instead, a work item is getting created and routed to this queue. Since the Agent is Of...
Adapt Dynamic Choice Input in Virtual Agent to show Location field for selection
I want to adapt the Dynamic Choice Input in Virtual Agent. I need the Location Field from the Printers Table 'cmdb_ci_printer' to be shown as reference for dynamic input.End user will choose from the locations available in the table via VA - dynamic ...
Transferência de um bot para um agente virtual
Boa tarde, tudo bem? Me chamo Victor e queria uma ajuda! Estou construindo um agente virtual na plataforma (utilizo a verso Vancouver) e quero verificar se o agente bot consegue transferir o chamado para uma fila específica através de palavras-chave...
Need help for View Knowledge topic in Virtual Agent[VA]
I have a requirement to create a topic: View KB, if user selects that then VA should display the list of KB categories then base on users selection of KB category, VA needs to display the KB article under that category. I have created an SCRIPT INCLU...
Virtual Agent NLU integration Query
In my PDI: 1.I am getting this below error whenever I navigate to nlu workbench->modelSome features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with ...
How to enable Virtual Agent on specific Portal?
I recently inherited a SN instance and I am going to be working on building a Virtual Agent to support IT requests. This instance has an employee portal set up and when I go to it I see the chat icon is already present. When I click the chat icon, a ...
Multiple virtual agents in same instance
I would like to run two virtual agents in same instance and those agents need to run independently and contains same topics it selfiesHow to archive this??
