Afternoon. We have a Ui Action that when pressed denies admin access. I am trying to automate this so if you are not on a pre approved list of users your request gets auto denied. How can I utilise the script in the UI Action to either run in a busin...
In our San Diego instance, the Custom Greetings and Setup section contains a specific HR Fallback setup topic as the official set up topic for our VA. However, when user types a phrase that VA does not understand, instead of triggering the HR Fallbac...
We are looking to introduce Virtual Agent to our production instance. Can we restrict Virtual Agent to only a specific group/groups or specific users?
we currently use employee portal. When I use Virtual Agent to redirect users to a Catlog Item /request page under employee portal, then it will open in next tab with respective record but at the same time in the new conversation starts again. And pre...
Hello everyone, When I develop my topics, I use a naming convention. Unfortunately, when the user clicks on "Show Me Everything", this name is displayed. Is there a way to change what is displayed to the user? For example, if my topics are named: GS...
Hi team, My requirement is pretty simple, but I am unable to find where exactly I have to modify the message. When end user opens virtual agent chat in service portal, it gives him "Live chat agent" template along with 2 other templates. When he sele...
Hi, I would like to do a virtual agent transfer to a live agent taking into consideration skill level. If I just want to check if the agent has a skill then I can use vaVars.LiveAgent_mandatory_skills = 'e52b26e41ba2bd105cc4206a274bcbe1'; in my...
Hi , when some conversation is going on and if VA provided KB article link. if user user click the link then new tab opens with respective article. but at the same time VA also open and show ongoing conversation. but i want in redirected URL, VA shou...
Hi All,I want to automatically pop up the chat bot once the user loads the portal. I know this can be done via making modification in widget as explained in this question<Community answer>. But I'm using Agent Chat Configuration to bring the chat bot...
Hi All,Can someone please help me to understand what to pass in case_question input for Create HR case topic block. I'm trying to test the topic block Create HR Case. I've duplicated the OOB one since I wanted to add few custom messages. But I'm not ...
I have created a new Topic for the purpose of HR, There I have used the contextual search topic block. In that topic block if "Did any of this information resolve your issue?" it is boolean with yes or no so if it is yes I want to end the conversatio...
Hi community, Our customer has been successfully using the VA from Teams in the previous release. We followed the integration process and requested the app from the Teams app store, aligning with @Victor 's article: Link. Everything was working smoo...
The Virtual Agent Dashboard has a metric of topic completion based on whether the "End" node was reached. The problem here is we often have pathways through a topic that need to transfer to an agent (intentionally) - and even though that may well be ...
Before I log a Hi ticket for this I wanted to see if anyone here had some ideas. In a couple of conversations we have the user is directed through a knowledge search along with some other deflections before being allowed through to an agent. When the...
Hi, when clicking a link in Virtual Agent to display a ticket the portal is opening in a new tab with the details of the incident. A new VA chat is opening in that tab. Now there are 2 VA chats going on in both tabs. The original one with the link...
