What the best way to find which topic is being executed?

bekfro
Kilo Sage

‎10-15-2024 01:28 PM

I am working on the MS Teams Virtual agent.  I ran into an issue when the approval detail gave an error message and followed this suggestion:  Teams: Using Virtual Agent Actionable Approval Notification with non-global scope throws error 

 

How do I know if my new version of the "show approval topic" is being used or which topic I need to update to replace the old show approval details?  Is there an area I can see to find which topic is being executed when?  (Similar to flow designer executions)


@Victor Chen @Jeff Dixon 

 

 

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Rajiv Handa
ServiceNow Employee
ServiceNow Employee

‎10-16-2024 08:51 AM

The interaction with the virtual assistant creates records in the sys_cs_conversation table. Please check this table to see which topic is executed.

Lynda1
Kilo Sage

‎10-16-2024 09:42 AM

When I need to see which Topic ran during a conversation, I use the Interaction page and have this column added in the view "Channel Metadata Record" It is a link that shows what topics ran during the conversation.

 

Interaction page I am talking about, I am usually interested in the chats today so have that filter

 

"<your environment name>/now/nav/ui/classic/params/target/interaction_list.do%3Fsysparm_clear_stack%3Dtrue%26sysparm_query%3Dopened_atONToday%2540javascript%3Ags.beginningOfToday()%2540javascript%3Ags.endOfToday()"

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