How do I Customize Virtual Agent Carousel user input.

[Omkar Ranjane]

I have used OOTB "Requst catalog item".

After searching the catalog item name VA shows result in carosoul.

Customer want us to resize it.

How do I customize or resize the carousel.

[Mark Roethof]

Hi there,

Can you give some detail of what you would expect of "customize"?

Anyway, "resize the carousel": that's not possible. Out-of-the-box there's no option for this. Also we can't influence the CSS of the Virtual Agent client.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Omkar Ranjane]

Thanks Mark for replay I was also thinking like that.

Customize means like resizing the size of carousel or changing background color or change size of image inside that top image box.

If I want something like that will work exactly like carousel. Is is possible ?

Also is it possible to add custom minimize icon on header where start and stop conversation button shows?

Because customer is asking us to do it.

[Mark Roethof · Accepted solution]

Like I mentioned:

"Anyway, "resize the carousel": that's not possible. Out-of-the-box there's no option for this. Also we can't influence the CSS of the Virtual Agent client."

Concerning:

"Also is it possible to add custom minimize icon on header where start and stop conversation button shows?"

No, that won't be possible.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Omkar Ranjane]

Thanks Mark.

Your answers are really helpful.