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07-17-2025 08:56 PM
Operation: undefined
Type of Operation: undefined
Action: undefined
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07-17-2025 09:26 PM
Hi @kirankr2061 ,
Might be you are pulling the variable information from incorrect step in the script. Can you check once
If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!
Thanks, GP
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07-17-2025 09:30 PM
var operation = fd_data._1__get_catalog_variables.operation;
if I write this I am getting backend name of the variable I need the display value of the variable;
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07-17-2025 10:23 PM - edited 07-17-2025 10:26 PM
Hi @kirankr2061 ,
Can you try like below which is appropriate
fd_data.trigger.request_item.variables.<variable name>.getDisplayValue();
or
fd_data.trigger.current.variables.<selectBoxVariable>.getDisplayValue();
If you just want to get the variable value, the Get Catalog Variable action should be fine. But if you are trying to get the Display Value, then you will need to use the code I have provided above.
If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!
Thanks, GP
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07-17-2025 09:34 PM
if they are part of MRVS then it won't work.
share the catalog variables screenshots.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader