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Workflow Automation

Automate any process: Easily create end-to-end digital workflows.

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Migrate Legacy Workflows to Flows and Playbooks - Workflow Automation Ce...
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Migrate Legacy Workflows to Flows and Playbooks - Workflow Automation Ce...

Lisa Holenstein
Migration FAQ - Workflow Automation CoE
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Migration FAQ - Workflow Automation CoE

Workflow Automation CoE > Migration FAQ What is the ...

Lisa Holenstein
Getting Started with Playbooks - Workflow Automation CoE
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Getting Started with Playbooks - Workflow Automation CoE

Workflow Automation CoE ...

Lisa Holenstein
Getting Started with Flows - Workflow Automation CoE
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Getting Started with Flows - Workflow Automation CoE

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Lisa Holenstein
Getting Started with Decision Tables - Workflow Automation CoE
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Getting Started with Decision Tables - Workflow Automation CoE

Lisa Holenstein

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Getting Started with Decision Tables - Workflow Automation CoE
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Getting Started with Decision Tables - Workflow Automation CoE

Lisa Holenstein

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Featured Help Shape the Future of AI in Workflow Automation! (Product research survey)

Are you a Developer, Admin, or someone who uses Flow Designer or Playbooks with Now Assist AI features? We want to hear from you! ServiceNow is conducting a Product Research Survey to better understand how these AI capabilities—available through Now ...

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Flow Designer
Process Automation Designer
Workflow Automation

Featured Workflow Academy - Make your work flow - Current and upcoming sessions

In this comprehensive Platform Academy video series, we'll dive into the transformative world of workflow automation, empowering you to build, monitor, and optimize efficient workflows with ease. Join us as we explore the core tools of ServiceNow'...

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Decision Builder
Flow Designer
Playbook Experience
Process Automation Designer
Workflow Automation

Featured Workflow Automation - Center of Excellence

Workflow Automation CoE What is Workflow Automation on the Now Platform®? Workflow Automation is the central part of the Now Platform®, driving automation and processes for your enterprise. Work in an easy-to-learn low-code environment that invi...

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Action Designer
Decision Builder
Flow Designer
Playbook Experience
Process Automation Designer
Workflow Automation

Playbooks Best Practices - Workflow Automation CoE

Workflow Automation CoE > Playbooks > Best Practices Guidance and practical tips Application Scope Create Process Definitions and Activity Definitions in a scoped applicationUse ServiceNow source control integration with Git for versioning, f...

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Playbook Experience
Process Automation Designer

Access value of catalog item variable within MRVS client script

Sometimes there is a need to access variables defined on catalog item within MRVS client script to show/hide variables within MRVS. You can access the variables with this syntax. This works in both Native + Portal var applicationType = g_service_cata...

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How to Hide Unchecked Checkbox Variables on the Ticket Page

Often, we encounter checkbox variables on our catalog items that may not be filled in. Despite being unchecked, these variables are still displayed on the ticket page. Customers might request to hide these variables when they have a false value. Here...

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How to resolve three common errors in Flow Designer

Flow Designer is powerful, but even seasoned users run into the same common snags now and then—flows that won’t open, sys_id not found errors, tasks blocked by security rules, and stuck flows. This article may help resolve some of these errors wit...

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Flow Designer

Navigate Method on RPA Studio is missing

When I create a Universal App Connector type Chrome, the "Navigate" Method is missing: What should I do? I´m using Vancouver release:

Question

Requirements of RPA Desktop Design Studio

Hi everyone,Our client has Windows Server 2022 or 2025 in their environment, but according to the official ServiceNow documentation, RPA Desktop Design Studio must be installed on Windows Server 2016 or 2019.https://www.servicenow.com/docs/pt-BR/bund...

Question

Playbook Customization

Is it possible to add screenshots, hyperlinks to knowledge articles, or do simple formatting within playbooks? So, for example, if Step 1 references a device that we use at the company, can I post in the description or notes a screenshot of what that...

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Platform Academy Ask the Experts: Flow Performance and Debugging

Ask the Experts: Flow Performance and Debugging Struggling with debugging or optimizing flows in ServiceNow? This Platform Academy session is packed with insights to help you make the most of the Flow Engine and Flow Debugger. Hosted by Sharon B...

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Action Designer
Flow Designer
Workflow Automation

Get output from flow and show on screen

Did you know that you could trigger a subfow from a UI action and get a response back without having the page reload? Most of you probably realize that you can trigger a Flow or Subflow using a script. If you look at Developers site it looks like thi...

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Credentials are missing message for SSH step in Flow Designer

I am running into the error message "Credentials are missing" in Flow Designer on an SSH action. The credential is defined and can be validated against the host. I am using the "Define Connection Inline" and providing a credential alias. Please le...

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🚀 Your Go-To Flow Designer Has Secrets (And I Found Few)

When I started preparing for my session, I wanted something technical yet easy to connect with - something both low-code/no-code users and developers could use in their daily work. I began with just 2 features in mind… but the deeper I explored Flo...

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Action Designer
Flow Designer
Workflow Automation

How to Input "list collector" field of "Submit Catalog Item request" from flow designer?

hello.How to Input "list collector" field of "Submit Catalog Item request" from flow designer? When I try to drag and drop some type of data from data picker, the message shows [the data is not allowed here]. The data I wanna use is retrieved from G...

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Flow Designer

Flow Designer Approvals Overview - Workflow Automation Center of Excellence

Workflow Automation CoE > Flow Designer > Approvals > Overview Approvals on the Now Platform Approvals on the Now Platform have undergone many changes throughout the years. In the early days, we would just set the task.approval field to the desire...

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Flow Designer
Workflow Automation

Resolved! How to dynamically add the "To" person in a Send Notification action in Flow Designer?

Hello,I need to dynamically set the "To" person in an email and I can't figure out how to do that from Flow Designer. In my situation, it's a bit complicated. My business requirement is to find inactive users based on a time period. The liaisons (ye...

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Flows - Continued Date Comparisons Part II

Onto the testing portion. Now that we have the setup done, here's how the flow runs stacked up. This was done by just triggering the main flow to generate a new date/time then compare that Flow Variable one by one against the values returned by the a...