Request tickets not created when our "ticket from email" flow is sent by non-licensed user

[MitchL]

Using an integration with tenable we get emails to our ServiceNow inbox and create requests from them. Ever since Yokohama these tickets are sort of "half created." the tickets should be as requested items, instead we are getting RITMs that only go on the task table but cannot be opened.

We have tried giving no-reply ITIL, we tried in the workflow properties adding "run with roles" (ITIL and a different custom role)
a similar problem is happening with change requests on another workflow as well. the similarities seem to point to a user access issue, as when we test the workflows the change requests, as well as RITMs are created as expected

[Omkar Kumbhar]

Hello @MitchL ,

Is it flow designer or Workflow, if it is flow designer can you set run as system in the flow properties.

Thank you,

Omkar

[MitchL]

its workflow studio, so I can't set run as system

[MitchL]

@Omkar Kumbhar 

This is on a new flow with run as system user enabled