RPA: Robots License Distribution for Unattended

Vinay70 · ‎08-19-2023

Hello,

I am stuck over "robots License Distribution". I am going through the nowlearning RPA course and created unattended robot but unfortunately I have created 1 robots License Distribution for unattended license and it got auto attach to robot profile and now I got stuck here and not able to connect to Windows Unattended Robot app to ServiceNow instances because it is also asking for license, also not able to update robots License Distribution for unattended.

Could you please help me on the issue? as I couldn't find any solution in documentation to update it?

Also how much license we should create in an instances as if it does not modifiable?

Vinay70 · ‎11-14-2023

Hi Praveen,

PDI comes with only 1 license by default, and whenever you create a robot profile, it is auto-allocated to it, and you cannot modify it since the license is managed by ServiceNow.

If you are working in a partner company and have access to any demo ServiceNow instance, you can request access, as it comes with a minimum of 5 licenses for both attended and unattended

View solution in original post

praveen_rajan · ‎11-14-2023

Thank you for your help @Vinay70 How to solve the issue in PDI with 1 license?

Vinay70 · ‎11-14-2023

You can't, as I mentioned, the license is managed by ServiceNow, and if anyone has more than one license, they can integrate with any supporting system to perform automation. So, considering this, they just kept the default to one.

Hope this answers your question.

aok7 · ‎06-23-2025

@Vinay70 I know this is long ago but without a resolution for the license issue, how did you complete the RPA course in Now Learning? I'm experiencing the same issue.