ArjenP
ServiceNow Employee

AI Search & External Content Connectors (XCC) in Real World Scenarios ( on ServiceNow University )

In this session, we'll share practical insights and lessons learned from real customer implementations, focusing on how partners can successfully design and implement these capabilities using Workflow Data Fabric.

 

What you’ll learn:
  • How AI Search conversational search for Now Assist and keyword search with Genius results work
  • How XCCs provide access to formerly siloed information and are implemented in real world environments
  • Common challenges, best practices, and lessons learned
  • How this fits into the refreshed Workflow Data Fabric certification