In the 2023 May Store Release, we've made some exciting updates to our Integration Hub spoke catalog, including an all-new Generative AI Controller with support for OpenAI and Azure OpenAI, as well as key enhancements to widely used spokes such as Azure Active Directory, Adobe Workfront, SAP Concur, and more. Read on to learn more about all of the new updates!
We're excited to announce the v1 release of the Generative AI Controller, enabling you to natively integrate Generative AI APIs to the ServiceNow Platform. With the Generative AI Controller, you can quickly identify action items with information summaries within your workflow items such as Customer Cases and Incidents, as well as experiment with generic prompts to develop custom, compelling use cases for ServiceNow workflows.
The controller leverages the Integration Hub spokes model, and currently supports integration to OpenAI and Azure OpenAI. As part of the Generative AI Controller, you can access the following actions: Summarization, Content generation, QnA (Now Assist for Search), and Generic Prompt. Now Assist for Search will be one of the first ServiceNow applications leveraging the capabilities of the Generative AI Controller.
Learn more about ServiceNow's Generative AI capabilities in this blog post!
New and Updated Spokes (by Workflow Product)
We're constantly making updates to our 180+ spoke catalog, including all-new spokes and key enhancements to existing spokes. Here are some of the highlights:
Technology Workflows
Microsoft Azure Active Directory Spoke v4.0 (ITSM, HRSD)
Supports newer design pattern with updated actions. Added new action “Revoke User SignIn Sessions” for admins to manage user sign-out from all devices when they use any one of the device that they are logged into.
Microsoft Teams Communications Spoke v1.3 (ITSM)
Added action “Look up User IDs Stream action” to fetch user ID when user emails are sent and modified action “Create User Online Meeting action” to return joining information.
Adobe Workfront Spoke v.1.1 (SAM)
Added 40+ actions that align with the core business functions of this system
Customer & Industry Workflows
GuideWire Spoke (new)
Added 50 actions that address insurance claim management use cases
FRISS Spoke (new)
Added 5 actions that address insurance fraud detection use cases
DocuSign Spoke v2.6 (HRSD, LSD, CSM, FSM)
Added support for handling incoming events where the envelope signing was cancelled.
Salesforce Marketing Cloud Spoke v1.3 (CSM)
Added 40+ actions that align with the core business functions of this system
Zendesk Spoke v1.6 (CSM)
Added 40+ actions that align with the core business functions of this system
Google Drive Spoke v1.4 (CSM)
Added 4 new actions: Look up File Revisions Stream, Delete File Revision, Look up File, Copy File Revision as Attachment to manage file revisions on Google Drive.
SAP Concur Spoke v2.0 (CSM)
Added 4 actions to address both ESG and EXP use cases
SAP ECC RFC Spoke v2.0 (CSM)
Added and enhanced 11 actions to address PSM use cases
Monday.com Spoke v1.1 (SAM)
Added 40+ actions that align with the core business functions of this system
Adobe Sign Spoke v2.3 (POM, SLM, CSM, PSM)
“Send Agreement” action was deprecated and a new equivalent action was created that takes in multiple documents instead of a single document that the older action supported.
Employee Workflows
DocuSign Spoke v2.6 (HRSD, LSD, CSM, FSM)
Added support for handling incoming events where the envelope signing was cancelled.
Microsoft Azure Active Directory Spoke v4.0 (ITSM, HRSD)
Supports newer design pattern with updated actions. Added new action “Revoke User SignIn Sessions” for admins to manage user sign-out from all devices when they use any one of the device that they are logged into.
The spokes indicated above are now included in ServiceNow workflow products and can be deployed in production at no extra cost within your organization’s Integration Hub free transaction entitlement. Take advantage of the speed, simplicity, and native integration capabilities with Integration Hub spokes to connect ServiceNow to any API-enabled system! To get started, check out this training course for a primer on Integration Hub spokes.
