Automatic Reminders for Incidents on hold pending customer after 3, 6 and 9 business days

Traci Wills2
Tera Contributor

7 hours ago

I am trying to create a flow that will run daily and send a notification to the customer if an incident is on hold pending customer for 3, 6, 9 days.  The Relative Before and After conditions on Updated date returns more than one day.

 

Updated Relative after 4 days ago and

Updated Relative before 3 days ago 

 

returns  more than one day.

 

How do I zero in on ONE day?

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Joe Wong
Tera Guru

4 hours ago

Hi Traci,

 

I believe the best way to achieve what you are looking for will be to add additional custom filter selection.  You can look at the following KBs to achieve that:

https://www.servicenow.com/community/platform-analytics-articles/building-scripted-date-time-conditi...
This gives you a code script ,

https://community.servicenow.com/community?id=community_question&sys_id=3e26905cdb718110019ac2230596...


Hope this helps.

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