Is it possible to apply a configuration to specific territories

CandyK
Giga Contributor

‎03-27-2025 09:58 AM

seems that the SPARK or SERVICE NOW tool is designed to apply changes or configurations globally, affecting all managed incidents across all territories. 

 

is it possible to configure the service now to create automatic problem ticket to a specific territories?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-27-2025 01:29 PM

Hi @CandyK 

When you say territories, how are you storing this information in ServiceNow? If you're storing it as a location, then you can use Flow Designer, where you can set the territories and create the records.

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Dr. Atul G. - Learn N Grow Together
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CandyK
Giga Contributor
In response to Dr Atul G- LNG

‎03-27-2025 01:58 PM

Thank you for the guidance , I will check and get back to you soon . Cheers .

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to CandyK

‎03-28-2025 06:02 AM

Will wait for feedback.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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