Automation Center (AC) Capability
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06-14-2024 12:59 PM
Leaders:
Is anyone aware of a list of out-of-box automated features in ServiceNow that any/all companies should turn on ?
For example, if ITSM process owners (Incident, Request, Change, Config, Knowledge, Asset, Problem,...) are asked to make their jobs or those of service now users as efficient as possible, what does that list look like ?
Another way to ask the question, if ServiceNow product managers went to work a client, what are the configurable, automation features that they would turn on Day 1, 30, etc.
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Automation engine
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