I have tried several times to get this flow to work. I had it working fine, but wanted to add an if and else if statement if the "assigned to" field is empty or not empty at the 55% SLA Percentage TImer, then two separate events would fire. I tried...
Hi all,Question on how the External Content Connector (XCC) for SharePoint actually stores crawled data:Once XCC crawls and indexes a document, is only the metadata (title, URL, permissions, etc.) stored in the index, or is the actual document conten...
I have a flow that currently always asks for approvals. I have a new requirement that if the variable skipApproval is set to Yes it should skip the approval stage and move to the fulfillment stage and create tasks. I am trying to not create additio...
Hi Community,We are looking for guidance on implementing a two-phase PII suppression approach for outbound read APIs used by downstream integrations, without breaking existing consumers.Requirement summaryPhase 1: For read API responses, return null/...
ServiceNow integrations have changed considerably over the last several years. The traditional conversation focused on REST versus SOAP, whether a MID Server was required, and how records should be transformed into a target table. Those questions sti...
Refer the YouTubbe video https://youtu.be/9TGqne0EswA. that showcases the end‑to‑end integration flow where Salesforce Account data changes are sent to ServiceNow using a webhook. It demonstrates event triggering in Salesforce, authentication between...
please reset my lab instance
The code which has been written in the flow designer is not working in Test environment but is working in dev and Prod environment. What could be the issue? Any suggestion on that.
Hello all- I currently have a requirement to pull all cloud distribution list owners in from Exchange Online and make those available in the platform to use in catalog items and/or approvals for distribution list management. In my research into the ...
Hi All, As part of our monitoring we are running a scheduled job to check the connectivity between servicenow and other thirdparty systems ( X , Y , Z) if the connection is not successful then we are generating a P1 we have tested this in DEV and TES...
Team, We are trying to add permissions to sharepoint site for which we sought 'Sites.Selected' App level permissions in Azure Entra ID. However, while trying to follow steps enlisted in article https://www.servicenow.com/docs/r/zurich/platform-admin...
Hello Experts, We are using "Azure Devops" - to trigger CI/CD Pipeline for automated jobs done. Question is : What credential do we use here ?Where is that to be created ? We have used SGC- Azure and we created initially OAuth2.0 authentication. Bu...
HI all,I’ve started working on updating the user-based Microsoft AD v2 spoke action. This is new to me, so I began by creating a workflow to handle the process.I can see a few out-of-the-box (OOTB) actions available for user-based MS AD v2. In our se...
HI all,I’ve started working on updating the user-based Microsoft AD v2 spoke action. This is new to me, so I began by creating a workflow to handle the process.I can see a few out-of-the-box (OOTB) actions available for user-based MS AD v2. In our se...